Communication Tactics

Every day people meet service providers who are unaware of basic communication tactics which would enable them to communicate with their Deaf customers, leading to frustration on both sides. The situation can be improved by developing the skills, particularly of front line staff, in the use of simple tactics.

In the course of their daily lives, Deaf people often come into contact with members of the public and service providers who are simply unaware of the communication tactics that can be used to improve communication with Deaf customers, service users and work colleagues. This can lead to distress, frustration, panic and embarrassment on both sides.

This course has been designed to address the problem. We all develop communication skills to build relationships with others and to get ideas across. Communication Tactics builds on these skills. The need for such a course is reinforced by the implementation of the Equality Act and as a response to hearing people wishing to acquire communication skills other than sign language.

No prior knowledge or experience is needed. The course is aimed at hearing people who provide direct services to the public such as travel agencies, hotels, shops and other commercial sector services. It is also designed for those in the public sector such as health and social care, housing, emergency services and students training to work in a variety of occupations involving contact with the general public. We aim for groups of a minimum of 12 and a maximum of 25 people for any one session.

Deaf Connexions training includes group/pair work, demonstration, lip reading, discussion, and practical work, as well as a powerpoint presentation, and each candidate leaves with their own portfolio of useful information, tips and techniques for them to keep. The course is a lively and stimulating introduction to the Deaf world and is delivered over a half day, with a Certificate of Attendance awarded at its conclusion. The course can be delivered at a venue chosen by you, or at your place of work within the East Anglia region. For more details of available dates, prices etc, please contact Deaf Connexions.


We have a number of staff who can come to your place of work or care home or school and give a short talk on aspect's of deafness and communication support free of charge. Please call us to find out more about this service.

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Audits & Textphone/Loop Training

The Equalities Act makes it a legal requirement for service providers to ensure that their services are accessible to all, and they are obliged to make reasonable adjustments in order to ensure that they are not discriminating against disabled people.

Approximately 1 in 7 people have some kind of hearing loss and yet many organizations are still unaware how they can make their services accessible to them.

Deaf Connexions can assist organisations in becoming more accessible to people who are Deaf or hard of hearing.

We can advise you on the steps you need to take to make your organisation accessible to both employees and customers who may be Deaf or hard of hearing.

The access audit can cover:

  • The working / listening environment.
  • Environmental equipment such as textphones, loops and visual displays.
  • Staff training in the use of such equipment.
  • Health and safety procedures in relation to staff and customers who may be Deaf.
  • Use of language Service Professionals. e.g. British Sign Language Interpreters.

Deaf Connexions offers an induction loop testing service, which would ensure your system complies with the British Standards Electrotechnical Commission. There is a minimal charge for tests to cover costs and travel expenses.

If you would like further information on how we can help your organisation to provide a better service to your customers who are Deaf or hard of hearing, please contact us. We would be happy to discuss any aspect with you.

Contact Us

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About Us

Deaf connexions is a charitable incorporated organisation (CIO), reg no 1188715. Working across Norfolk we provide a range of services to support Deaf people and their families through the provision of information, and communication support.


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Deaf Centre

The Deaf Centre is open Monday to Friday from 10am to 3pm.

There is always something happening at the centre. The Talking Hands Cafe is open Tues, Weds and Thurs, and offers a comfy lounge where you can use the Internet have a cup of coffee and catch up on the latest information.

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Get in Touch

  • Phone:
    01603 660889
  • Minicom:
    01603 661113
  • Text:
    07932 069352
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  • Address:
    Deaf Connexions
    Rotary House, King Street
    Norwich, NR1 2BL